Deliveries and Returns
Delivery
GAUTENG:
Bedworld Online provides delivery throughout Gauteng. For online orders over R3999, Bedworld Online offers free delivery within Gauteng. Orders under R3999 will be charged at R300. This will automatically be reflected at Checkout.
OTHER AREAS:
Delivery outside Gauteng is by courier and takes an average of 14 days. If you live outside of these areas, please contact Bedworld Online to see if we can deliver to your area, and for the cost and lead time of the delivery.
DELIVERY TIMING GAUTENG:
Products will typically be delivered within 1 to 5 days of order. Some products and unusual sizes (such as ¾ XL and Double XL) are made to order and will be delivered within 5 to 7 days.
Please allow for 3 to 5 business days for the delivery of Cloud Nine and Rest Assured beds. These products are typically held in stock by Strandmattress and are collected on order.
There is a 7 to 10 day lead time on Serta products and Restonic products.
Custom size mattresses take an average of 5 to 7 days for manufacture. At the point of sale the lead time required for a specific custom mattress will be advised.
Headboards and some furniture are made to order as fabric and colour are selected by customer. Please allow 10 business days for fulfillment of this order.
Michael Calvin Furniture will generally be delivered within 5 days.
If the stock is not available for some reason, or there is a delay beyond the control of Bedworld Online, we will advise as soon as we are aware of this delay.
DELIVERY TRACKING:
If you would like confirmation on the delivery time of a specific order or product please confirm with Bedworld Online through one of our communication channels: Live Chat on the website, email to info@bedworld.co.za, or support whatsapp 071 188 2132.
REMOVAL OF OLD BEDS AND INSTALLATION OF NEW:
On (prior) request the Bedworld Online delivery team can remove your old bed.
The team is not authorised or insured to move any furniture. Please do not request the team to move items to accommodate your new bed as any damages will not be covered.
In apartment blocks without (sufficient) elevator access, the delivery team will only carry a product up 3 flights of stairs. If more is required, arrangements must be made prior to delivery and will incur an additional cost.
COVID PROTOCOLS:
All Covid protocols will be followed as per all/any of the regulations in place at the time. In the instance of a customer being in quarantine / isolation, the product will be left at the front door. Thank you for your understanding.
Returns
The customer will be required to sign acceptance that they have received the correct Product as ordered and that it is in good condition on receipt of their Product from Bedworld Online. This applies to both collection of the product by the customer at Bedworld Randburg or Bedworld Edenvale, or by delivery of the product by Bedworld Online to the customer.
Your consumer rights are respected at Bedworld Online and you can return goods within 7 days and receive a refund if:
- You did not get the opportunity to examine the goods when they were delivered;
- You received a mixture of goods, i.e. you received some goods that we agreed to supply mixed with goods of a different description that you did not order;
- The goods you have acquired are not suitable for the purpose marketed for and described on our site at the time of purchase.
If you return the goods to Bedworld unused and unopened in their original packaging within 7 days you will receive a full refund. If the goods are returned within 7 days and have been used Bedworld Online reserves the right to charge a reasonable fee (being a minimum of 15%) which will be used to refurbish/restore the product. For non defective returns you will be charged for transport/delivery costs if the goods were delivered to you by Bedworld Online and/or need to be collected by Bedworld. You may also refuse to accept a delivery purchased from Bedworld Online, and will receive a refund less the transportation costs.
The 7 day “cooling off” period is only valid for online purchases (through Bedworld Online) as per the Electronic Communications and Transactions Act. It does not apply to in store purchases.
After the 7 days for online purchases, and after purchase for in store goods, the return and repair/replacement/refund of goods is limited to defective goods as per the Consumer Protection Act. “Change of heart” is not a valid reason for the return of goods.
COMFORT – PLEASE NOTE :
Workmanship is guaranteed. Satisfaction with the level of comfort chosen by you cannot be guaranteed. Your body may need time to adjust to the new comfort level. Comfort is a matter of personal preference and the guarantee/warranty only covers a factory fault with the product.
Bedworld Online does offer a Comfort Exchange Policy on selected products, and only on these products. These are clearly identified with the Comfort Exchange Icon on the product picture and in the product description. To learn more about the COMFORT EXCHANGE POLICY see here.
A product that is specifically ordered for a customer, in a size not usually provided, or a product not part of the standard Bedworld Online range, will be considered to be a special order. This includes, but is not limited to, Super King beds and 3/4 XL beds. Bedworld Online is not obligated to exchange the product or provide a refund on special orders.
Please consider if the bed you have ordered can be installed in the intended room. If on delivery the bed ordered cannot be installed in the intended room, Bedworld Online is not obligated to exchange the product or provide a refund. If the new bed you are buying is not the same size as your current bed, please be aware that your current linen (especially fitted sheets) may not fit your new bed.
A refund will not be possible on pillows or mattress protectors if the seal on the original packaging has been broken.
Once goods are returned the refund will be processed by Bedworld Online within 7 days. Any monies due to the customer will be paid back into the bank account from which payment was received. Once this has been processed by Bedworld Online it can take up to 10 days to reflect in the account from which it was received. This is a retail standard and is as per the payment gateway/credit card network used, as is not in the control of the merchant.
Cash refunds will not be given.
Cancellation
If you would like to cancel an order this may be done by emailing the Company on info@bedworld.co.za or by contacting our offices directly on (011) 791 4254
All cancellations will carry a handling fee of a minimum of 15%.